The same process runs whether the order is one pallet or a recurring program. You see every gate, and nothing passes one without your approval.
Two documents anchor every engagement: the factory audit before we place work, and the pre-shipment inspection before goods leave. Here is what each covers.
Price is the last thing we agree, not the first. Before that we want to know who actually makes the goods, whether they can produce the documentation your market will ask for, and what happens if a batch is wrong.
Where a product has to meet a recognised standard, we go further. We want current certification, the test reports behind it, and evidence the maker carries product liability cover. A factory that can't produce those is the wrong factory for that product, whatever the quotation says.
We take responsibility for the order. If goods arrive wrong, short, damaged or off-specification, that's our invoice and we deal with it.
Responsibility for the product itself in your market sits with you as the importer, along with registration, labelling and whatever your regulator requires. We'll tell you what applies and make sure your supplier can produce the paperwork. We won't pretend that being your sourcing partner makes us the party your regulator is looking for.
Corporate buyers qualify suppliers through a process. Here's where we stand on the usual items, so diligence doesn't stall on page one.
Most customers start with email and a spreadsheet. For a few orders a month that works, and we won't push you to change it.
Once volume is regular, we can connect to your store or your ERP so orders arrive without anyone typing them in twice. We run Odoo, and connectors are available for Shopify, WooCommerce, Amazon, Magento, PrestaShop, eBay and Etsy. Anything else with an API can be connected with some work, and larger buyers running EDI can send purchase orders that way. We set this up per customer as part of onboarding.
Once it's running, you watch each order move: confirmed, in production, inspected, shipped, cleared, delivered, with the documents attached at each stage. A dashboard sits on top of the orders: lead times, on-time delivery, inspection results, and landed cost, so you can see how the whole programme is performing, not just where one order is.
You decide what we can see. Some partners share their customer list and their retail pricing so we can ship direct to the end buyer. Others keep both to themselves and we ship to their warehouse. Either works, and you can change your mind later.
Ask us and we'll hand over your order history, your product data, your supplier documentation and your inspection records in a format you can use somewhere else. There's no exclusivity clause, no notice penalty and no exit fee.
If our service stops being worth what we charge, we'd rather you tell us than feel stuck.
New importers usually plan a bigger first order than they should. More SKUs, deeper quantities, a full range before anyone has bought anything.
We earn on what you buy, so this runs against our interest and we'll say it anyway. Start with the smallest set that tells you what sells, then reorder quickly on whatever moves.
Whether it's a product idea, a supplier problem, or a full supply chain to rebuild, start with an email. We reply within one business day.